Asia Pacific and Oceania. Update drivers automatically – Novice computer users can update drivers using trusted software in just a few mouse clicks. If you suspect that the drive might be bad after using these steps, test the drive to see if the hardware has failed. If the drive is still missing after using the troubleshooter, continue to the next step. The disc drive should now be recognized by Windows. Windows checks for problems. Right-click the new LowerFilters value and select modify.
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If you are using CD burning software that came with the computer, you can reinstall the software using HP Application Recovery. Turn off the computer, unplug all cords from the computer, and then press the Power button on the front of the computer for five seconds.
If the HP MyDrive utility states a firmware update is available, click the Download latest firmware button and follow the on-screen instructions to update the firmware. Continue to the next step. Wait until the computer fully shuts down and then disconnect the power cord from the computer.
Reinsert the power and data cables into the back of the drive making sure the cables fit snugly into their connectors and making sure there are no bent pins. Confirm the deletion by clicking Yes.
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Try creating a disc again. Testing different types of disc for computers running Windows 7 that cannot burn discs When a computer running Windows 7 is unable to burn discs, the problem might be the computer’s compatibility with the disc type. The drive should work correctly once it has been enabled. A copy of the registry has been saved for back-up purposes to the Documents folder. If a confirmation window opens, click OK. Replacing the PxHelp20 registry value on computers running Windows 7 Use the following steps to replace the PxHelp20 registry value:.
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This document assumes that your drive is recognized by Windows and is capable of reading discs. If you are using a desktop computer, continue to Step 4.
If you cannot use the Microsoft Fix it Solution, continue using these steps to clear the upper and lower registry filters manually. If the drive test fails, the drive needs to be replaced or the computer needs to be serviced. Open CyberLink Power2Go and verify that a drive name appears as the destination selection.
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Close the registry editor, restart the computer, and wait until Windows configures the necessary drivers for new hardware. Replace the default text for the new value by typing the following and then pressing Enter:.
Then click the Software – Multimediaand Software – Solutions links and look for any available recording software updates, for example CyberLink Power2Go update.